Privacy Policy

1. Introduction

At Hotels and Homes, we take your privacy seriously. Whether you’re a tenant, landlord, investor, or government partner, this policy explains how we collect, use, and protect your personal information when you use our services — including Private Rentals, Hotel Management, Property Investment, Government Partnerships, and Guaranteed Rent.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, mailing address, and ID (if applicable)
  • Property Details: Location, rental price, ownership documents (where required)
  • Financial Information: Payment preferences, banking details (for rent or investment payments)
  • Communication History: Emails, forms, and customer support chats
  • Usage Data: IP address, browser type, time spent on pages, and clicks (collected through cookies and analytics)

3. How We Use Your Information

We use your data to:

  • Match landlords and tenants for private rental opportunities
  • Manage hotel operations and lease agreements
  • Communicate about property investment opportunities
  • Process rent payments and ensure guaranteed rent arrangements
  • Fulfill legal obligations with our government partnership programs
  • Respond to inquiries and improve customer support
  • Improve our website and service offerings

We do not sell or rent your personal data to third parties.

4. Sharing Your Information

We only share your information with:

  • Trusted service providers (e.g., payment processors, property managers)
  • Legal or government authorities when required by law
  • Our internal teams for operational purposes

All partners and service providers are required to maintain confidentiality and protect your data.

5. Cookies and Tracking

We use cookies to improve your browsing experience, understand visitor behavior, and tailor content. You can adjust your cookie settings in your browser at any time.

6. Data Security

Your data is stored on secure servers with encryption protocols and access restrictions in place. We take all reasonable steps to prevent loss, misuse, or unauthorized access.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Ask us to correct or delete your data
  • Withdraw consent at any time
  • File a complaint with a data protection authority

To make a request, please contact us at info@hotelsandhomes.co.uk.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to read their policies before submitting any information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Please review this page periodically.

10. Contact Us

For any questions or requests related to your personal data, please contact:

Hotels and Homes
Email: info@hotelsandhomes.co.uk
Website: https://hotelsandhomes.co.uk